Friday 19 September 2014

No Questions!

The other day I was asked by a member if I could give them an outline as to how they should plan their upcoming 10 Minutes.

One of the things I suggested was to allow one minute (included within the ten) for questions. In the end, whilst going with most of my outline, the member decided to allow two minutes for any questions.

I sent him a text message shortly after his meeting to see how he had got on. His reply was that he thought it had gone well but he was a little disappointed as he hadn't got a single question. And it had left him wondering if in fact his presentation had been poor. He sounded pretty down.

Now, as with most things in life, there are two sides to every story. In this case, his 10 Minutes may have answered every question that might have been asked: everything being clearly explained, with no loose ends. On the other hand, maybe his presentation had lacked any real interest, so no one was that involved. Knowing the person concerned I doubt that the latter was the reason.

However, there is a third possibility. This member's business is very technical and the content may have been above the understanding of many of the members in the room. If this was the case, the lack of questions, could have been down to people not wanting to seem daft by asking a dumb question.

Now this is where the Leadership Team comes in. One of the team should always have a question ready for the 10 Minutes Speaker and there are, at least, two good reasons for this.

First, it means that no member, having done their 10 Minutes, leaves the meeting feeling flat and worried that they did a bad job, and second, one question usually leads to a lot more. It just takes that first hand to go up to get the ball rolling; it gives others the confidence, the permission, to ask their question.

So when the 10 Minutes Speaker is presenting, think of a great question to ask. And consider this: there are no stupid questions, other than the one you never ask. The best thing is that your question could mean the difference between a member feeling great or not. And maybe it might even lead to extra referrals for the member. How? Because your question leads to a point of confusion, to all, being made clear, or expands on a point already made that leads to other opportunities.

There really is no downside to asking a question when the Chapter Director says, "Any questions?" So, make sure your hand is the first to go up at your next chapter meeting.

Saturday 6 September 2014

Welcome to Bristol Cook

On the 20th August (I went on holiday the next day) I visited Bristol Cook, a lunchtime chapter, pretty much in the centre of Bristol.

The chapter launched in January and is already thirty strong and it's easy to see why. Led by Sarah Owen, a good friend of mine, and Area Director, the chapter has a real sense of togetherness and everyone seems to like each other. I love their 'Good Egg of the Month' award.

But what I really like is their 'Referral to look for' sheet. The front is fairly standard, other than it is colour coded into Power Groups; what a great idea. However, it's the reverse of the sheet that is really impressive. It's all there.

Leadership Team, 10 Minute Speaker, 60 Second guide and the month's Network Leaders. But it goes much further than that. It then covers the Top 5 Business Givers, the Top 5 Referral Givers and the Top 5 Visitor Inviters. Each has a total: 198 visitors this year. No wonder Bristol Cook is already a 30-strong chapter.

However, once again, there is more. Bar Charts for the Business Givers, Referral Givers and Visitor Inviters. The visuals are so much better than just plain figures.


So, why do I think this is so good? Well, it's simple. The members of Bristol Cook have been accountable from 'Day One', every week they can see their Network Leaders and how well they, as a chapter, are doing. It's just brilliant. What's even better is that the chapter has a good spread of Network Leaders; a sure sign that every member is playing their part in the success of the chapter.

If your chapter doesn't present your chapter figures, at least monthly, with the aid of great visuals you, as a member, are really missing out.

Every business must know its 'numbers' for real success and your BNI chapter is no different.


I look forward to visiting Bristol Cook again and I am positive that when I do it will be a massive success and a Flagship Chapter.