Always complaining!

10/9/08

Have you ever come across those people who are always complaining - and you do your best to avoid them?

Well, maybe now it is time to pick and choose those people that you try to hide from because complaints are often referral opportunities.

We are not looking for the mum who says her son doesn’t make his bed or our mate at work who thinks that he could run his favourite sports team better than the manager – but what we are looking for are genuine grumbles that could lead to a chance of business.

Let me give you a couple examples: that same mum, over a cup of tea tells you that she just can’t keep up with the housework – it’s never ending! Is there a cleaner in your chapter? And, your mate at work, you are having a drink one evening after work, and he is moaning about the coming weekend and all the work he has to do. Clear the garden, fix a gate, put back a water pipe that has come loose. Some he doesn’t know how to do and others he hasn’t got the right tools for, so that means going to the DIY store and wasting more money! Have you a handyman or a gardener in your group?

So, don’t switch off when people start to complain and you never know you might start making a lot of people very happy!