Friday, 25 September 2020

Four Referrals…

 I was asked by a new member recently how many referrals they should hope to receive in the coming year.

The first thing I said was ‘…have you time for a coffee?’ And, they replied, ‘Of course, but why?’

Well, this is part of what we talked about.

How many referrals would they need to get? But, as important, even more important, was how many referrals they were going to give? Givers Gain, BNI’s core value, is giving to others, before expecting anything from others. Giving first and getting second.


But, let’s get back to what they wanted to know. How many referrals would be a good return? The answer is pretty simple to work out but many members have never done the maths.

The first thing to do is to work out how much business you would like? This should be based on your money invested: BNI membership, venue costs, transport costs, etc. and, of course, time. As an example, let’s say £15,000.

Next we need the average value of your orders. If you don’t know that, just divide your turnover (no VAT) in a year by the number of invoices sent. Again, for example, let’s say £68,000 divided by 120 invoices; answer £568.00.

Okay, now divide the £15,000 by £568.00; answer 26. So, you need 26 jobs to make your £15,000. But, that’s not referrals; because now, you need your conversion rate. How many estimates do you give to receive a job? Let’s say it’s three. Therefore, 26 times three equals 78; which means you need 78 referrals per year to reach your £15,000. That’s 6.5 referrals each month.

The new member and I worked this out for him and, oddly, the number we worked out for him was the same number I have. One referral needed each week to reach our goals.

So, do you know the number of, qualified, referrals you need? If not, why not work it out? I promise you it could be very worthwhile.

Friday, 11 September 2020

£1,790 lost business!

Recently I have had lost communication from three BNI members. It has varied from coming to my home to look at a job - but nothing more, to one with no interest in finding out about the work, and the other, after getting a positive response to their quote, not coming back in any speed as to when the job could be done. When they finally responded the option was many weeks away – far past my requested date.


As it so happens, none of this turned out as a problem for me, as I received great work from other businesses, one of which was even at a better price.

But, that’s not my apprehension here; it’s not even that the people concerned may have been too busy, didn’t really want the work, or had no anxiety about losing money.

My worry for them is long-term because how can I refer them if that is the level of service I received? I wouldn’t risk it on the people I have a trusted relationship with. They could in fact be going to lose thousands of pounds of possible business. But, it might be worse than that. Because, is it just how they react in BNI (to me) or is it the way they run their business day-to-day? Since if it’s how they generally run their businesses then, again long-term, they could lose tens of thousands of pounds of work and many customers. Even worse, maybe they could lose their business; I know people that this has actually happened to.

So, to help you and your business really succeed, then please follow up on all the referrals and enquires that you receive. As long-term it will help you get ahead, prosper and enjoy what you do.