Recently I have had lost communication from three BNI members. It has varied from coming to my home to look at a job - but nothing more, to one with no interest in finding out about the work, and the other, after getting a positive response to their quote, not coming back in any speed as to when the job could be done. When they finally responded the option was many weeks away – far past my requested date.
As it so happens, none of this turned out as a problem for me, as I received great work from other businesses, one of which was even at a better price.
But, that’s not my apprehension here; it’s not even
that the people concerned may have been too busy, didn’t really want the work,
or had no anxiety about losing money.
My worry for them is long-term because how can I
refer them if that is the level of service I received? I wouldn’t risk it on
the people I have a trusted relationship with. They could in fact be going to
lose thousands of pounds of possible business. But, it might be worse than
that. Because, is it just how they react in BNI (to me) or is it the way they
run their business day-to-day? Since if it’s how they generally run their
businesses then, again long-term, they could lose tens of thousands of pounds
of work and many customers. Even worse, maybe they could lose their business; I
know people that this has actually happened to.
So, to help you and your business really succeed,
then please follow up on all the referrals and enquires that you receive. As
long-term it will help you get ahead, prosper and enjoy what you do.
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