Friday 19 September 2014

No Questions!

The other day I was asked by a member if I could give them an outline as to how they should plan their upcoming 10 Minutes.

One of the things I suggested was to allow one minute (included within the ten) for questions. In the end, whilst going with most of my outline, the member decided to allow two minutes for any questions.

I sent him a text message shortly after his meeting to see how he had got on. His reply was that he thought it had gone well but he was a little disappointed as he hadn't got a single question. And it had left him wondering if in fact his presentation had been poor. He sounded pretty down.

Now, as with most things in life, there are two sides to every story. In this case, his 10 Minutes may have answered every question that might have been asked: everything being clearly explained, with no loose ends. On the other hand, maybe his presentation had lacked any real interest, so no one was that involved. Knowing the person concerned I doubt that the latter was the reason.

However, there is a third possibility. This member's business is very technical and the content may have been above the understanding of many of the members in the room. If this was the case, the lack of questions, could have been down to people not wanting to seem daft by asking a dumb question.

Now this is where the Leadership Team comes in. One of the team should always have a question ready for the 10 Minutes Speaker and there are, at least, two good reasons for this.

First, it means that no member, having done their 10 Minutes, leaves the meeting feeling flat and worried that they did a bad job, and second, one question usually leads to a lot more. It just takes that first hand to go up to get the ball rolling; it gives others the confidence, the permission, to ask their question.

So when the 10 Minutes Speaker is presenting, think of a great question to ask. And consider this: there are no stupid questions, other than the one you never ask. The best thing is that your question could mean the difference between a member feeling great or not. And maybe it might even lead to extra referrals for the member. How? Because your question leads to a point of confusion, to all, being made clear, or expands on a point already made that leads to other opportunities.

There really is no downside to asking a question when the Chapter Director says, "Any questions?" So, make sure your hand is the first to go up at your next chapter meeting.

No comments: