What if your dream client were in the room?

Sometimes I meet people and I wonder would they dress as they do, say what they do, act as they do, if their dream client were in the room.

Now I’m not saying that we shouldn’t ever relax, or spend our whole lives pretending, but when we are working we are – well working!  And, if we are working, shouldn’t we doing our best all of the time and not just when in sight of our best client, or prospective best client?

It’s pretty much the same in all sorts of things. Just think of all the effort we all put into a first date!  We shower, brush our hair, wear our best clothes, arrive early, and, of course, are on our best behaviour.  But, can we say the same a few months down the line?  What’s more, it’s just the same when we go to an important meeting: our heart beats just as fast as on that first date.

When we get a new car, we lovingly wash and wax it, take care where we park it, don’t let our children eat in it.  But, a few months down the road …

It’s just human nature.  But, if we want to meet your dream client, and more importantly to do business with them, we need to be thinking about them all of the time.

Now often when networking, some of the people I meet haven’t considered that they might just meet their dream client.  Worse, that if they did, they might just miss the opportunity because they weren’t prepared; they hadn’t made the effort to be at their best.

So, next time you go to a networking event, to a business breakfast, to a business meeting, in fact just to work, prepare as if you are going to meet your dream client.  If you do, you never know, you might just meet them!

Have you let anyone down recently?

Trust is a major factor when it comes to people recommending you. Let’s face it, however good you think a company’s service is, would you easily recommend them if you couldn’t completely trust them?

I’m guessing that the answer is probably no – certainly I know that I would think twice.

It’s really important that we don’t raise people’s hopes by making a promise only to dash them by breaking that promise.  It wrecks our credibility and therefore any trust that person has in us and our company.

Now I not talking big events here, it’s the build up of those small broken promises that do the real damage.

For example, have you ever said to someone, ‘I’ll call you in the morning’ and not done so?  Or, ‘I’ll pop it in the post’ and forgotten?  Maybe, ‘How about coffee on Thursday?’ and totally forgotten about it.  Even, set a date for a meeting, ‘No fail’ you said, and then changed it.

The list may seem unimportant, but each is a broken promise.  Sooner or later people will stop believing you and with that goes your credibility.  And, after that goes the trust a person had in you.

The result of all these broken promises is fewer recommendations.

A client asked me recently how they could improve their image and by doing so get more recommendations and my answer was easy.  I replied, keep your promises. Only that very week I knew they had forgotten to call someone and the person concerned had stayed in all morning waiting for their call.

Okay, life happens, we all know that.  So, how can we avoid these little ‘killer’ things happening?  Here are my five top tips:

1)      Immediately make a note of anything agreed.  Put dates in your diary.  2) If it is possible, do whatever it is there and then.  3) Once a date is set, don’t break it.  What makes one meeting more important than the one you have already?  What does it say about the way you feel about the person that you are happy to break an appointment with?  4)  If you know that you are going to be pushed, don’t set a definite time.  Rather than saying 11.00am tomorrow, just say sometime tomorrow (but make sure it is tomorrow.  5)  If you do need to let someone down, because it will happen, let them know as soon as possible, don’t leave them guessing.

Follow these simple tips and you will find your credibility increases, the trust grows, and recommendations follow.

Under Pressure!

I love that song, especially the Queen and David Bowie mix; in fact I’m listening to it as I write this.

But, that’s not why I titled this blog – Under Pressure.

You see we have started the Hot Seat initiative at our chapter, Elmbridge, and as part of the Leadership Team (and VP) you could even say it was my idea. And, as I believe in leading from the front, I put myself top of the Hot Seat inviting list.

Now for those of you who have never heard of the Hot Seat, in simple terms, it’s about inviting visitors. In our case three members are given the job of finding a visitor in a given number of weeks, with the knowledge that should they fail….well there will be some form of consequence!

Now of course not many members like this concept and many in fact hate it. So why are we running the Hot Seat?

Well, the answer is two-fold: first, to replace members lost by natural attrition, and second, more business for our members. By far the most important of these is losses. On average a chapter will lose 12 members every year through no fault of their own. It just happens. Members move, retire, change jobs, have children and just about every other reason you can think of to leave. So unless these members are replaced the chapter gets smaller and smaller and smaller. I have even seen chapters completely disappear because nothing was done to keep the visitors coming. It happened to one of my chapters once and I never want to witness that again. It still saddens me to this day.

So I totally understand why members feel under pressure, because I feel it as well. In total I have five weeks to find a visitor and one of those weeks has gone already. I’ve tried my best possibilities so now I’m really Under Pressure and I have to say I’m feeling it a bit!

However, I also know that it is essential that I find a visitor for the well-being of my chapter (to do my bit) and so whatever it takes I will find one. I hope very soon.

Sometimes I wish I didn’t believe in leading from the front because then I would be further down the inviting list, have extra time to find a visitor and feel a lot less pressure. But, as they say, someone’s got to be first and it may as well be me. At least I have two friends with me (well they were!).

Do you like your Power Team?

The BNI definition of a Power Team is this:

‘A power team is a group of professionals in BNI who work in non-competing, related fields and have developed relationships so they can refer customers to each other.’

Many BNI Power Teams don’t work and I think the reason for this is very simple and the answer as to why this is the case can be found in the definition above.

You see most members hear (or read) ‘group of professionals in BNI who work in related fields’ and think the ‘non-competing’ is unnecessary, for example, an electrician doesn’t compete with a plasterer. So they think things will just work.

But, and this is the really important part, they have missed out ‘have developed relationships with'. You see a Power Team will never work to its maximum potential unless relationships are built between its members and, I would even say, unless they truly like one another.

Because as you build a relationship, you want to help one another, you’re working with one another and you’re finding out about one another; you are getting to like one another. Only then will the best referrals come - but first you must build the relationships.

So, if your Power Team doesn’t seem to be working take a moment and think about these questions. Have you built good relationships with the members of your Power Team? When did you last have a 1-2-1 with someone in your Power Team? When was the last time you met for a social event? And, the big one – do you like them? And, more important, do they like you?

If you work on the relationships the referrals will follow.

Gone fishing

David Moore (Novaglass) our double-glazing expert stands up for his 60 Seconds; he has a fishing rod in his hands. It seems that David likes to cast a line for a little relaxation in his spare time. I also discover that Matt Phils (A-Plan), our insurance broker, likes nothing better than to coax a monster carp into his landing net from a beautiful lake as often as he can. Although with two small children it’s not happened for a while.

Back row: Simon Harris, Mike Daly, Steve Cole, David Moore, David Wimblett
Front row: Nevill Godwin, Chris Denny

So why is this all going on at BNI Elmbridge? Well our 60 Seconds are all about our hobbies (with props of course). Now some of you might be thinking ‘but what’s that got to do with business?’ and the answer is, it’s about relationship building. Getting to know one another better. Finding something we have in common, a connection, because it really can make a big difference in how well people work together.

A great example of this happened to me a few years ago now. There was a member in my chapter that I seldom talked to and he didn’t go out of his way to talk to me either. Don’t know why, we just didn’t gel. Then he did his 10 Minutes and everything changed.

For his 10 Minutes he changed into his motorcycle racing leathers and he told us all about the racing he did around Europe. Now I was a big Barry Sheene fan and this got us talking. Cutting a long story short, the result was me referring him to one of my best friends, something that other than finding out about his hobby would never have happened.

So, I highly recommend that you have a Hobbies 60 Second at your chapter very soon if you haven't had one already.

And, obviously it’s not just about building business relationships, as I have now been clay pigeon shooting with Steve Cole (S. J. Cole & Co), our master builder, and I’m going pike fishing with David in the autumn. Just brilliant!

NOTE: Photograph by Andrew Boschier

Wish You Were Here!

We are running a visitor inviting campaign at BNI Elmbridge at the moment which involves every member bringing in five postcards. For our chapter of 36 members, 180 postcards will be sent out inviting business people to our meeting. That just has to be good.

Now there’s a poor way of doing postcards and a good way of doing them but what I like about the ‘five postcards’ is that every member can take part and, even with the little extra time needed to do them correctly, they will only take about 30 minutes to put together.

So, I guess what you are thinking is, how do you do them correctly?

The answer to that is simple – they need to be addressed to a named person; so not ‘The Manager’ or similar, not just the company name, but, for example, to ‘Steve Smith’. The other thing that needs to be done is to record their phone number and/or their email address so that the postcards can be followed up. By simply contacting the person invited a few days after your postcards are delivered will massively increase the results of the campaign.

Another great thing about postcard inviting is that BNI supply the postcards and your chapter will even stick the stamps on for you. How good is that!

Okay, now we get to the big one. Who to invite?

This is something that really stresses a lot of members but I can never understand why. Ask me to find a referral or someone to invite to Elmbridge and I would go for the visitor every single time. Why? Because I can control who I invite but I can’t always find a referral.

So, who do I invite? Well, I guess they fall into three groups; people I know (a good place to look for these people are in your mobile - these will give you your best success rate), names from business cards that I have collected in my travels and, if all else fails, Google.

Google is the least successful but can get you some great visitors (and members). Remember you need to find a name, so here are a few tips to help make things easier for you.

First, choose a category to invite; a good starting point is a business you would like in your Power Team. Then search whatever that business is and your chapter’s location. For example in my case it might be – bookkeeper Hersham.

The contact details, address, phone and email are usually pretty simple to find, as most sites have a ‘Contact Us’ page. But if I can’t find this information in a couple of clicks I move on to the next possible business.

A name can be more difficult to find, and this is where you will spend the most time, but can usually be found in either the ‘About Us’, ‘History’, ‘Staff’, ‘Testimonial’ pages or of course in the name of the company. Another place to check is in the blog if they write one.

Some types of business, as a whole, seem to hide the names of their people while others are very open. So, if you have chosen a category where after a few different sites you’ve not found a person’s name move on to another category.

The other great thing about Google is that you can search for people to invite, anytime, anyplace, anywhere. I once put together a list of people to invite when I had a few minutes spare on a trip in Japan.

In all you shouldn’t have to spend more than about 30 minutes writing your five postcards and it’s a great contribution to your chapter.

The main thing is not to see inviting as a chore but more a way of increasing your business.

Code of Ethics 6

I wonder do you know the 6th BNI Code of Ethics without looking it up? For those of you who aren’t too sure, this is it: Number 6 - I will display a positive and supportive attitude with BNI members. It’s pretty simple but I’m always amazed at how many members fall short of this, especially when you consider that just about everything in BNI is about helping its members give and receive more referrals. And I have a couple of recent examples that illustrate what I mean.

During a 1-2-1 with a member it became clear that they were a little upset because a fellow chapter member had unsubscribed from their eNewsletter. Now I’m not suggesting that you subscribe to every eNewsletter going, although as a marketer I do because you never know where you might pick up the next great idea, but in this case it is very different.

So, what does this member unsubscribing actually mean and say? Well for openers that you are not interested in the member concerned. But it goes much deeper than that, because by reading the newsletter this member would have learnt things that would help them refer in the future. It would also have been supportive of the member concerned and certainly not upset them. In turn this may have led to getting more referrals, whereas now the likelihood is that it will lead to fewer referrals. After all, would you give referrals to someone who didn’t care about you?

My second example is of a member who wanted to be involved in what their chapter was doing but was clearly told that it was nothing to do with them. They were attempting to be supportive to the chapter but it certainly wasn’t received with any positivity. Again what does this say? Is there a clique in place? Was it just a jobsworth devoid of any common sense? That the chapter isn’t inclusive? That the chapter has so much help they don’t need anymore? (somehow I doubt this option). But again, going deeper, what is the likely outcome of this event? Again, fewer referrals being passed between the members concerned.

As if you needed any more proof, only last week I didn’t pass a referral I could have done. Why? Because the member concerned has absolutely no interest in me and little for their chapter as a whole.
So, if you would like to give and receive more referrals spend a few moments and consider how positive and supportive you are to your fellow members.